Privacy Policy

Last Updated: 10.03.2025

Merrin Co ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, company name, and job title.

  • Billing Information: Payment details and invoicing address (processed securely via third-party providers).

  • Technical Data: IP address, browser type, cookies, and analytics data.

  • Communication Data: Messages sent via contact forms, emails, or other interactions with our team.

2. How We Collect Information

We collect personal information when you:

  • Visit our website and fill out forms.

  • Sign up for our services or newsletters.

  • Contact us via email, phone, or social media.

  • Engage with our consulting or ISO certification services.

We also use cookies and tracking technologies provided by Squarespace and third-party analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our services.

  • Communicate with you about updates, offers, and support.

  • Process payments securely.

  • Ensure compliance with legal obligations.

4. Sharing & Disclosure of Your Information

We do not sell or rent personal data. However, we may share it:

  • With service providers (e.g., payment processors, cloud storage, marketing tools).

  • If required by law or regulatory authorities.

  • With business partners for collaborative projects (with consent where required).

5. Data Security & Storage

We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. Data is stored securely on Squarespace servers and third-party platforms with industry-standard security measures.

6. Your Rights & Choices

You have the right to:
✔ Request access to your data.
✔ Correct any inaccuracies.
✔ Opt out of marketing communications.
✔ Request data deletion (subject to legal obligations).

To exercise these rights, contact us at kaitlyn@merrinco.com.

7. Cookies & Tracking Technologies

We use cookies to enhance your experience and track website usage. You can control cookie preferences through your browser settings.

8. Third-Party Links & Services

Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised "Last Updated" date.

10. Contact Us

📧 Email: Kaitlyn@merrinco.com
📞 Phone: +61 458 787 543
📍 Business Addresses:

  • Brisbane: 29/97 Creek St, Brisbane City, QLD 4000

  • Perth: 202/37 Barrack St, Perth, WA 6000

  • Melbourne: Level 8, 805/220 Collins St, Melbourne, VIC 3000

  • Sydney: 526/368 Sussex St, Sydney, NSW 2000

Terms of Service

Last Updated: 10.03.2025

Welcome to Merrin Co. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. Services Provided

Merrin Co offers ISO consulting, compliance solutions, training, and advisory services. Services are provided based on client agreements and proposals.

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information.

  • Use our services only for lawful purposes.

  • Not engage in any activity that may disrupt or harm our business.

3. Payment & Billing

  • Payment terms are outlined in individual agreements.

  • Late payments may incur additional fees.

  • We use secure third-party payment processors to handle transactions.

4. Intellectual Property

All content, branding, and materials provided by Merrin Co remain our intellectual property. You may not copy, distribute, or modify any content without written permission.

5. Limitation of Liability

We strive to provide accurate and reliable services, but:

  • We do not guarantee specific certification outcomes.

  • We are not liable for any indirect or consequential losses.

  • Clients are responsible for implementing compliance measures based on our guidance.

6. Cancellation & Refund Policy

  • Clients may cancel services as per agreed contract terms.

  • Refunds are subject to individual agreements and non-refundable deposits.

7. Privacy & Data Security

Your use of our services is subject to our Privacy Policy. We take data protection seriously and comply with Australian Privacy Laws.

8. Third-Party Links & Services

We may link to third-party websites for additional resources. We are not responsible for external content, policies, or services.

9. Changes to These Terms

Merrin Co reserves the right to update these Terms at any time. Continued use of our website after changes means you accept the revised Terms.

10. Contact Us

📧 Email: kaitlyn@merrinco.com
📞 Phone: +61 458 787 543
📍 Business Addresses:

  • Brisbane: 29/97 Creek St, Brisbane City, QLD 4000

  • Perth: 202/37 Barrack St, Perth, WA 6000

  • Melbourne: Level 8, 805/220 Collins St, Melbourne, VIC 3000

  • Sydney: 526/368 Sussex St, Sydney, NSW 2000